Amplify Speakers / Customer Service & Customer Experience Speakers
Customer Experience Keynote Speakers
Customer experience content often gets treated as an extension of general culture or leadership keynotes. This category is for speakers whose specific, demonstrated expertise is in the customer-facing side of the business — built from real brand and hospitality operations, not theory borrowed from a different function.
These speakers have actually run customer experience at scale inside recognizable brands, which gives their frameworks a credibility that's hard to fake.
The Roster
Why This Is Its Own Category
Jim Knight built his "Culture That Rocks" and "Service That Rocks" frameworks directly out of his experience at Hard Rock International, where brand experience and customer service were the actual product, not an afterthought bolted onto operations. Rachel Mahoney's RELATABLE framework, developed as Chief Connection Officer at Match Group, has a specific customer-experience variant that applies her research on authentic connection directly to how brands build trust and loyalty with the people they serve, not just their own employees.
Ideal for: hospitality, retail, and consumer-facing brands, customer experience and service leadership conferences, and any organization where the audience's success is measured in customer retention and brand loyalty, not just internal metrics.
FREQUENTLY ASKED QUESTIONS
Is this only relevant for hospitality and retail?
No, though both speakers have deep hospitality and consumer-brand roots. The underlying frameworks apply to any organization with a customer-facing function.
Is this employee-facing or customer-facing content?
Both, by design — the core argument in this category is that internal culture and external customer experience are directly connected, not separate initiatives.
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