Speaker Spotlight
He Became the World’s Youngest Distinguished Toastmaster at 19. His Argument Now Is That You Do Not Have a Change Management Problem.
Jay Kiew — #1 Bestselling Author of Change Fluency · $2B+ in Transformation Impact Across 400+ Organizations · PMI Future50 Honoree · Vancouver, BC
Jay Kiew spent his corporate career at Deloitte, TELUS and ADP running the kind of work most change speakers only describe: a $150 million primary care health policy reform, multi-million dollar tech transformations, doubling an app from one to two million users, scaling fifteen product lines to $35 million in twelve months.
His argument is that the framing is wrong. Organizations do not thrive by managing change better. They thrive by becoming fluent in it, the way learning a language changes how you think rather than just what you can say.
He is also a half-blind cancer survivor, which is where his third keynote comes from.
Fluency Versus Management
Change management treats each transformation as a project to be survived. Change fluency treats adaptability as a capability the organization builds once and reuses, which is a meaningfully different sell to an executive team on their fourth reorganization in three years.
It also addresses the real blocker, which is change fatigue rather than change resistance. People are not refusing to adapt. They have adapted so many times that the next initiative arrives to an exhausted audience.
His framework covers four Change Mindsets and three core skills, and the recurring promise across his sessions is that people can act on it Monday rather than after a six-month rollout.
The AI Session Is the One to Ask About
EVOLVE: Driving Growth in the Age of AI makes a point most AI keynotes skip. If everyone adopts the same platforms, everyone gets the same results, and the technology stops being a differentiator almost immediately. What separates organizations is how well they integrate it, not whether they bought it.
That matches what the data shows. Our analysis of Gallup’s AI adoption research found only 12 percent of workers say AI has transformed their work despite enormous investment, and that the strongest predictor of adoption is whether the direct manager champions it. Jay’s session is aimed at that integration gap rather than at the technology itself.
His testimonials support it: DELL’s global programme management office says he helped them leverage AI in daily operations, and Jobber describes a keynote tailored after he met with their learning and executive stakeholders to assess the company’s existing AI fluency.
His fourth keynote, FLOURISH, draws on his cancer experience and is the right choice for an organization that has been through a hard year rather than a technological one. He holds an MBA from Ivey, represented Canada at the 2025 G20 YEA Summit, and has been featured in Forbes, the Financial Times and the Globe and Mail.
Book Jay Kiew
Available for keynotes on change fluency, AI integration, digital disruption, organizational agility and resilience.